Subsplash works with RockRMS to ensure your donor's donation information is synced seamlessly and and easily. To ensure a successful integration setup, please follow the steps below.

Add your Rock top-level and child funds that you plan on using for Subsplash Giving (SSG) to the Funds section of the dashboard. You must mirror the same fund structure across both systems. This is very important to ensure a seamless sync experience across systems.
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More information on how to do so can be found in our Funds article.
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If you plan in using campuses in your organization, you will need to also ensure that your campuses and the funds that are associated with each campus are mirrored between the two systems.

From anywhere inside the Rock Dashboard, navigate to Admin Tools > Security.

Select REST Keys.

To add a REST Key, click on the plus sign.

To keep your keys organized, name your key "Subsplash Giving". Click on Generate Key, and copy the key to your clipboard.

Head to the Subsplash Giving Dashboard > ChMS > Add Integration > Rock. Paste the key into the REST key field.

Return to Admin Tools > Security.

Select Security Roles.

Select "RSR - Rock Administration" by clicking anywhere on the row except the red X.

Create a User to Role by clicking the plus sign button.

Search for "Subsplash Giving," select the check circle, and scroll below to Select.

Note: Member Role and Member Status have no bearing on the functionality of the integration
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You are welcome to add a note. Click Save.

Copy your Rock URL. Do not copy over "https://"" or any information after your domain. In the example below, only portal.ravennaepiscopal.com is selected.

Return to the Subsplash Giving Dashboard to finish adding the API details. Paste your Rock URL into the Web Address field. Click Save.

Your integration is now live and syncing will begin! Depending on the amount of data you will be syncing, you can expect a wait time of around 45 minutes for a full sync. Future syncs will take much less time due to less data.

Rock will sync with Subsplash Funds, Donors, Sub-funds, Campuses, and gift amounts. The two systems will sync individual transactions throughout the day and batches according to your deposit schedule (weekly on Wednesday, by default).

Note! Only processed transactions are synced. If a donation was gifted through ACH, that transaction will not be sent over to Rock until it has processed. Gift Processing & Transfer FAQs
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Normally, Subsplash Giving (SSG) and Rock data will sync seamlessly between the two systems. However, you may need to manually link up data from time to time.

Go to the Integrations section of the Giving Dashboard. The blue dot means that there is a transaction that is stuck.

Click on Rock.

Here you can find the status of your transactions, how many transactions have synced up, and if there is a problem.

If one of your members used a nickname or a different email address instead of the information they are using in Rock, you’ll need to manually match them up. Don’t worry, we’ve made matching member profiles easy. With one click you can link the two accounts and you’ll never have to worry about linking them again.
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Here we can see that there are a few issues with your donors. Click on Members.

You’ll see a Manual Link Required flag on any members that need to be synced.

You can search your Rock database for your donor to find the correct match. Select the appropriate Rock donor and Link.

Alternatively, the donor could have duplicate accounts in SSG. Check out this article on managing multiple donor accounts to learn more.

When you find the correct donor account in Rock, click on Link.

However, if you have done a Deep Search and the donor is not found, the donor may not exist in Rock. Click on Add to Rock RMS, which will create the donor account in the other system.

You may need to link funds, especially if they are newly created.
Go to Integrations > Rock RMS > Funds.

You’ll see a Manual Link Required flag on any funds that need to be synced.

Click on the fund that matches and Link. If you just created a new fund, click on Refresh Funds to update the list.

Linking Sub-funds functions similarly to linking Funds. The main difference being that Sub-funds can only be linked to child funds within Rock.

First, click on Sub-funds.

If one of your funds has sub-funds, they will show up in the Sub-funds list.

Click on the Sub-fund and Link it to the Rock child fund.

In Rock’s list of Accounts, you can verify the association between parent and child funds:

While Subsplash can setup Campuses to sync with Rock, we have found that setting up your Funds to account for your campuses, produces more helpful reporting within Rock. You could set up your Funds, using Sub-funds to designate your campus selection. Here's a great example:

Alternatively, you can simply provide the Campus name and Fund name directly within the Fund name in Subsplash. Here is an example:

Utilizing funds/campuses in this way will ensure that your batches include a breakdown for your campuses.

You will want to ensure that your Members, Funds, Sub-funds, and Campuses (if you are using Campuses) are linked to ensure that no data is left behind. Pay attention to the “Resolve Items” notifications.

After you have resolved the linking issues, our system should reflect that change every 15-30 minutes.

If there continues to be un-synced transactions, feel free to contact a Giving Specialist.

If you recently connected Subsplash Giving to Rock, you may see Skipped Transactions. These are the transactions that were processed prior to setting up this integration and that will not be synced automatically. We do this by default to prevent duplicates for those organizations that may have entered in donations manually.

If you’d like to sync these transactions, you can hold down the shift key to push these through.

Please don’t hesitate to reach out to one of our Giving Specialists if you have any questions.

Since transactions sync in two stages between Rock and Subsplash, it can sometimes be difficult to locate a transaction. Transactions will show up in two places within Rock:

As soon as a gift is processed, you will be able to find it within the Contributions section of the donor's profile within Rock. This page will also show any refunds issued. Note that refunds can take up to 1-2 days to show up within Rock after being refunded in Subsplash Giving.

Just like the Donor Profile, a gift will show up within the Batches section of your Rock account as soon as the gift has processed. If the gift has not yet been deposited into your bank account, then it will appear under a "Pending" transfer batch in Rock:

As soon as a gift is deposited into your bank account, it will be moved from your pending transfer batch into a new batch along with the other gifts that were included in that deposit:

If you need to verify or troubleshoot a batch, use the Transfer # (pictured above) to match the transfer within Subsplash Giving.